Privacy Policy for A & D Fragrances, LLC

Introduction

At A & D Fragrances, LLC ("we," "us," or "our"), we understand that your privacy is a serious matter. This privacy policy explains how we collect, use, and protect your information when you interact with us—whether you’re visiting our store, website, or simply following your nose to our alluring fragrances. Rest assured, we’re here to keep your information as secure as a priceless bottle of perfume locked in a vault. By using our services, you agree to the practices outlined in this policy.

Information We Collect

We collect information in a few different ways, but don't worry, we’re not snooping—only collecting what we need to deliver exceptional products and services:

Personal Information:

This includes details like your name, address, email, and phone number. For example, if you order our all-natural fragrance oils online, we need to know where to ship them.

Payment Information: We collect your payment details (e.g., credit card number) when you make a purchase. No, we don’t keep your credit card info on sticky notes—we use secure payment processors.

Usage Information: We may collect information about how you interact with our website, such as the pages you visit. Think of it as a digital shop assistant noting that you’re eyeing that lavender body butter.

Voluntary Information: If you leave us a review, fill out a survey, or enter a giveaway, we’ll collect that information too.

How We Use Your Information

We promise to use your information responsibly—no selling your data to a shady third party who might bombard you with cat sweater ads. Here’s how we use your information:

Order Fulfillment: Your address and payment info help us get that sweet-smelling package to your doorstep.

Customer Service: If you reach out with questions, we’ll use your contact info to get back to you faster than a spritz of perfume evaporates.

Marketing: We may send you updates about sales, new products, or special offers—but only if you’ve opted in. No spammy vibes here.

Improving Our Services: Usage data helps us figure out which pages on our website make you stay and which ones make you click away faster than you can say "essential oils."

Examples:

You sign up for our newsletter and receive a 10% discount code—now we have your email, but we’re only using it to send you fragrance news and irresistible deals.

You left a glowing review about our jasmine body butter (thank you!), and we proudly display it on our website (with your consent, of course).

How We Protect Your Information

We treat your information like it’s a secret family recipe for the perfect perfume blend. To keep it safe, we use:

Encryption: Your data is encrypted during transactions to prevent unauthorized access. Think of it as a digital lockbox.

Secure Servers: Our servers are monitored and protected to ensure your data doesn’t wander off into cyberspace.

Restricted Access: Only authorized personnel (like our tech-savvy IT team) can access your information, and they’re sworn to secrecy.

Data Retention

We only keep your information for as long as necessary to fulfill the purposes outlined in this policy. Once we’re done, we securely dispose of your data faster than we sell out of our best-selling scents. For example:

Purchase Records: Retained for up to 90 days to handle returns or exchanges.

Marketing Data: Kept until you unsubscribe (which you can do anytime by clicking that handy "unsubscribe" button in our emails).

Your Rights

You have rights, and we’re here to honor them. Here’s what you can do:

Access Your Data: Want to know what information we’ve collected about you? Just ask!

Correct Your Data: If something’s incorrect (e.g., your name is listed as "Fragrance Fanatic" instead of your real name), let us know, and we’ll fix it.

Delete Your Data: You can request that we delete your information, except where we’re legally required to keep it (e.g., tax records).

Opt-Out of Marketing: Tired of our emails? Opt-out anytime, and we promise not to take it personally.

Examples:

You move to a new address and want us to update your shipping details.

You’re done with emails about fragrances (though we’ll miss you!) and unsubscribe with a single click.

Cookies and Tracking Technologies

We use cookies—not the chocolate chip kind, unfortunately—to improve your browsing experience. Cookies help us remember your preferences, like whether you’ve already signed up for our newsletter. You can disable cookies in your browser settings, but some parts of our website may not work as smoothly without them.

Technologies We Use:

We leverage a variety of technologies to provide you with the best experience possible, including but not limited to:

Stripe and Serebro Pay: For secure payment processing.

Google Analytics: To analyze website traffic and improve user experience.

Google Retargeting and Google Ads: To deliver relevant advertisements.

Serebro Proprietary AI Technologies: For AI-powered automations and Serebro AI Employee functionalities.

API Integrations: To streamline workflows and enhance services.

Google AdSense: For ad placements.

Meta (formerly Facebook), X (formerly Twitter), and Instagram: For social media interactions and marketing.

While we take every step to ensure your data is handled securely, we cannot control how third-party providers use or manage data outside the scope of our business model. For example, if you engage with one of our ads on a social media platform, their own privacy policies apply to your data within their platform.

Third-Party Services

We may share your data with trusted third-party services to complete transactions or improve our services (e.g., payment processors, shipping providers). Rest assured, we vet these partners to ensure they uphold the same high standards of privacy.

Examples:

Your order is shipped through a courier service that needs your address.

Payments are processed by secure payment gateways like PayPal or Stripe.

Contact Information

Got questions, concerns, or just want to chat about your favorite fragrance? Reach out to us:

Address: 6525 Tara Boulevard, Jonesboro, Georgia 30236

Phone: 678-735-4833

Toll-Free: 1-866-524-1935

Email: [email protected]

Changes to This Policy

We may update this policy from time to time, and when we do, we’ll post the changes on our website. Think of it as a fresh spritz of transparency. Please check back occasionally to stay informed.

Final Thoughts

Your trust means everything to us. Just like our fragrances, we aim to leave a lasting—and positive—impression. If you have any questions or need more information, don’t hesitate to get in touch.